Purchasing

PLACING AN ORDER:

For wholesale customers we accept orders by phone, email, fax, or in person. Wholesale shipping orders must be received before 1:00pm Monday-Friday to be processed for pick-up the following day. All sales are final.

Please make sure you have checked your order before leaving our nursery. We cannot be responsible for shortages once you have left the property. Please carefully review your invoice before signing. Once you have signed your invoice, you have acknowledged that all prices and material received are correct.
(If we are delivering to your job site, please make sure someone is there to check your order).

Our office hours are:
Monday-Friday 8:00am-4:30pm
Saturday 8:00am-12:00pm

Office Phone: (561) 790-3789

PICK-UP ORDERS: Sales@ExcelsaGardens.com

LOCAL FLORIDA DELIVERY ORDERS: Delivery@excelsagardens.com

TRUCKLINE SHIPPING ORDERS: Shipping@excelsagardens.com

BROKERS/CANADA: Brokers@excelsagardens.com

TERMS:

Payment is due at the time that plants are picked-up, delivered or shipped unless you have been approved for credit with us.
We accept cash, checks (with appropriate identification) as well as Visa and MasterCard.
Post dated checks will not be accepted.
Credit may be arranged by submitting a credit application and allowing 30 days for approval. Credit will be established to those individuals in compliance with the Florida Agriculture Bond Law. Credit invoices are due on a 30 day net basis.
Past due accounts will be subject to service charges assessed at a rate of 1.5% per month (18% annual).

DELIVERY:

We will deliver locally as well as statewide from Homestead up to Jacksonville. Delivery charges apply. Call for fee in your area.

WHOLESALE SHIPPING:

Arrangements for shipping via commercial transport carriers are the responsibility of the customer.
Our plant material is inspected prior to shipment and in good condition when accepted by the transportation company.
We cannot be responsible for the safe arrival of plant materials. If damage occurs enroute, please contact your carrier-agent to make an inspection.
Any material pulled for delivery that is canceled will require a 15% re-stocking fee.

RETAIL SHIPPING:

We are now offering shipping via USPS for retail orders! Please visit our shop at https://excelsa-gardens-inc.myshopify.com/

TAGGING POLICY:

If you would like to tag material for a future pick-up/delivery, you must follow these steps:

– Check in at our office and inform a salesperson that you will be tagging plants.

– A salesperson will show you around the nursery and tag the plants for you.

(Please DO NOT use your own tagging tape, it will be removed.)

– You must have an exact pickup date.

– A salesperson must log the plant name, pot size, and location of all tagged material.

– If tagged material will not be picked up during your visit, you must pay a deposit (determined by our office) to hold the plants for a longer length of time.