Purchasing

PLACING AN ORDER:

We accept orders by phone, email, fax, or in person. Shipping orders must be received before 1:00pm Monday-Friday to be processed for pick-up the following day. All sales are final. No retail shipping.

Please make sure you have checked your order before leaving our nursery. We cannot be responsible for shortages once you have left the property. Please carefully review your invoice before signing. Once you have signed your invoice, you have acknowledged that all prices and material received are correct
(If we are delivering to your job site, please make sure someone is there to check your order).

Our office hours are:
Monday-Friday 8:00am-4:30pm
Saturday 8:00am-12:00pm 

Office Phone: (561) 790-3789
Sales@ExcelsaGardens.com

TERMS:

Payment is due at the time that plants are picked-up, delivered or shipped unless you have been approved for credit with us.
We accept cash, checks (with appropriate identification) as well as Visa and MasterCard.
Post dated checks will not be accepted.
Credit may be arranged by submitting a credit application and allowing 30 days for approval. Credit will be established to those individuals in compliance with the Florida Agriculture Bond Law. Credit invoices are due on a 30 day net basis.
Past due accounts will be subject to service charges assessed at a rate of 1.5% per month (18% annual).

DELIVERY:

We will deliver locally as well as statewide. Delivery charges apply. Call for fee in your area.

SHIPPING:

Arrangements for shipping via commercial transport carriers are the responsibility of the customer.
Our plant material is inspected prior to shipment and in good condition when accepted by the transportation company.
We cannot be responsible for the safe arrival of plant materials. If damage occurs enroute, please contact your carrier-agent to make an inspection.
Any material pulled for delivery that is canceled will require a 15% re-stocking fee.

At this time, shipping is unavailable to retail customers.
Retail sales are available on a walk in basis only.
Shipping is not available via USPS, UPS, or Fed Ex.

 TAGGING POLICY:

If you would like to tag material for a future pick-up/delivery, you must follow these steps:

– Check in at our office and inform a salesperson what color tag tape you will be using.

– You must have an exact pickup date.

– Label all tags with your name and the date.

– A salesperson must log the plant name, pot size, and location of all tagged material.

– If tagged material will not be picked up within 7 days, you must pay a deposit (determined by our office) to hold the plants for a longer length of time.
Any plants that are tagged longer than 7 days with no deposit or response will be placed back in inventory.

 PACKING CHARGES