PLACING AN ORDER:

We accept orders by phone, fax, or in person. Shipping orders must be received before 4:00pm Monday-Friday to be processed for pick-up the following day. All sales are final. No retail shipping.

Please make sure you have checked your order before leaving our nursery. We cannot be responsible for shortages once you have left the property. Please carefully review your invoice before signing. Once you have signed your invoice, you have acknowledged that all prices and material received are correct (if we are delivering to your job site, please make sure someone is there to check your order).

Our office hours are Monday-Friday 8:00am-4:30pm,                         Saturday 8:00am-12:00pm 

TERMS:

Payment is due at the time that plants are picked-up, delivered or shipped unless you have been approved for credit with us. We accept cash, checks (with appropriate identification) and Visa, MasterCard, and American Express . Post dated checks will not be accepted. Credit may be arranged by submitting a credit application and allowing 30 days for approval. Credit will be established to those individuals in compliance with the Florida Agriculture Bond Law. Credit invoices are due on a 30 day net basis. Past due accounts will be subject to service charges assessed at a rate of 1.5% per month (18% annual). 
                                                            

DELIVERY:

We will deliver locally as well as statewide. Delivery charges may apply (call for fee in your area).

SHIPPING:

Arrangements for shipping via commercial transport carriers are the responsibility of the customer. Our plant material is inspected prior to shipment and in good condition when accepted by the transportation company. We cannot be responsible for the safe arrival of plant materials. If damage occurs enroute, please contact your carrier-agent to make an inspection. Any material pulled for delivery that is canceled will require a 15% re-stocking fee. 

At this time, shipping is unavailable to retail customers. Retail sales are available on a walk in basis only. Shipping is not available via USPS, UPS, or Fed Ex.

TAGGING POLICY:

If you would like to tag material for a future pick-up/delivery, you must follow these steps:

DIRECTIONS:

Excelsa Gardens
12839 25th Street N.
Loxahatchee, FL 33470
(800) 649-5348 * (561) 790-3789 * Fax(561) 790-3197
sales@excelsagardens.com  
Map with Directions

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